My daughter, Melissa has always been a good listener. Even if she might not see the need to act on it, there was never any question that she heard, understood, and retained what was said.
A couple days ago an employee at BASF, and personal friend of Melissa's, called the health clinic and said she was concerned about a co-worker who was diabetic and wasn't "doing well". She asked if Melissa could come over there and just check on her. Since Melissa knew this person well, she might have been tempted, but was inspired to tell her right away to officially call the ambulance and she'd come with it.
When she arrived, the patient was in insulin shock and completely unresponsive. Melissa tried to give her some glucose orally but wasn't even able to do that. They put her in the ambulance and headed for the hospital. It has been a lot of years since Melissa started an IV (since that isn't done in the health clinic), but she was able to get it on the first "stick" . . . in a moving ambulance, no less! A short time later, she left the woman feeling much better. The moral of the story here is, even when it's a personal friend calling for a favor, it is far more professional to stay within policy and try to focus on the matter at hand. It also doesn't hurt to be in tune with that all-important "still, small voice". Good listening, Missy!!
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